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Customer Service

Customer Service

Sales Tax Information

Return Policy

Privacy Policy

Contact Customer Service [Top]

NEPM/Fulfillment Customer Service
M-F, 9am-5pm EST

Phone: 1-800-334-1260
Fax: 1-413-682-0043
E-mail: companystore@nepm.com

Sales Tax Information [Top]

The sales tax and freight is based on the shipping address.
All applicable state and local taxes will be calculated and charged
once the product is shipped.

Return Policy [Top]

Your Satisfaction is Guaranteed
If for any reason you are not satisfied with the merchandise, simply contact NEPM to expedite your exchange or return. A 10% restocking fee will apply on all returns except damaged or defective goods. NEPM / Fulfillment M-F, 9am-5pm EST

Phone: 1-800-334-1260
Fax: 1-413-682-0043
E-mail: companystore@nepm.com

Privacy Policy [Top]

The following states our policy regarding the privacy rights of visitors to this website. We respect
your right to privacy and your desire for a secure online shopping experience.

Our postal address is:


15 Main Street

PO Box 1046

Wilbraham, MA 01095

We can be reached via e-mail at companystore@nepm.com or by telephone at


Information We Collect and How It's Used

Domain Names

When a visitor comes to our website, our web server recognizes only the visitor's domain name, but not the e-mail address. This means that we can track visits to our site, while visitors remain anonymous.


Cookies are pieces of data your web browser stores on your hard drive. We use cookies so we can recognize you when you pay a repeat visit to our website. Cookies let us personalize your shopping experience based on your preferences. We also use cookies to simplify your ordering process. For instance, instead of typing your postal and billing address over and over again, our cookie saves that information and makes you type it only once. Items in your shopping cart are saved for a period of 3 days. After that, the cookie is deleted. All other cookies are deleted one year after inactivity. Most browsers accept cookies. However, if you wish, you can usually set them to refuse cookies.

Aggregate Information

We collect aggregate information on visits made to our pages. This information helps us improve the content of our site.

Other Information We Collect

When you purchase a product on we ask you for the following information: name address, phone number, e-mail address and credit card. This information is used to process your order. If necessary, we might use this information to contact you for help when we are processing an order. All information we collect from you is stored in a secure database. We sometimes use list-serve e-mails to notify customers about updates and special features on our website.

About Children

For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.

Secure Shopping

We use Verisign as our SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest certificate services available. All sensitive information you enter during a transaction, including credit card information, is encrypted while traveling the Internet.

Disclosure of Information Policy

We never make your e-mail address available to any other company or organization without your permission. If you supply us with your postal address, you may receive periodic mailings with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending an e-mail, calling or writing us at the above address. If you have supplied us with your postal address, we may share your name and address with companies we believe may interest you. If you prefer not to receive such mailings from other companies, please let us know by sending an e-mail, calling or writing us at the above address.

Need to make a change?

If you would like to change any of your transactional information in our database please feel free to contact us. You'll find our e-mail address, phone number and address at the top of this page.


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